We understand that technology is the lifeblood of modern business. Any service interruption to your online presence damages your image as a credible organization while interrupting core business functions and communication.
When you contact Razyr for support you will not be routed through a traditional call centre. Your first point of contact will be someone who can immediately start work solving your problem – someone who understands your specific business needs and will communicate with you clearly in plain non-technical English.
Opening a support ticket is as easy as sending an email. Be as detailed as you can in describing the nature of your request. We like to get straight to work.
Email is typically the most efficient way to communicate with Razyr Support and your first choice for getting help.
We have an easy to use web form for requesting technical support.
Email, web and phone options all tie into the same ticket interface, so no matter how you choose to contact us, your support requests are all consolidated.
Use our online system to track the support history for your entire organization.
Our automated phone ticket agent is available 7x24x365 from anywhere in the US or Canada. Leave a short message with your name, your phone number and a brief description of how we can assist you.
You will receive a callback from someone who can immediately begin to work on your request.
Virtually every aspect of your Razyr hosted services and the underlying cloud infrastructure is monitored around the clock. Every month we generate more than one hundred million lines of log files to be parsed and analyzed. Some data is checked in real time by automated security, spam prevention measures and service optimizerss. We do performance and resource shaping as we tune our systems on an ongoing basis. We want your online services to be safe as well as fast and robust.
As a Razyr customer you can ask to review any stats relevant to your hosted services. We believe in complete transparency. We keep raw logs for 30 days and aggregated data for over a year. We guarantee our service level agreements and back them up with accurate auditable data.
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We'll be happy to discuss a support solution which is a perfect fit for your organization.